CLOSED: User Experience Design Fellow

The City of Philadelphia’s Office of Open Data and Digital Transformation (ODDT) is excited to announce our first design fellowship opportunity. ODDT is in search of a user experience design professional with 3 to 5 years of experience to help us with future iterations of alpha.phila.gov.

ODDT collaborates with departments, the public, and other stakeholders—employing human-centered design methods—to make City services more accessible and understandable. Chief among our initiatives is alpha.phila.gov, which is an effort to clarify the City’s main digital service channel. Alpha.phila.gov is a prototype being built in the open alongside the current phila.gov.

Help us move from alpha to beta to launch. Make meaningful impact in Philadelphia.

The user experience design fellowship opportunity is an approximately 4 to 6-month contract position with a maximum budget of $32,000. We’re hoping to either contract directly with a freelancer or contract with a firm and work with one of their full-time employees for the duration of the contract.

Responsibilities include:

  • Serving as a thought leader on user experience design methods and principles.
  • Working with the User Experience Strategist, Lead Content Designer, and Visual/Web Designer to enhance alpha’s responsive information architecture, interaction patterns, and design.
  • Visualizing UX concepts through appropriate deliverables, like site maps, wireframes, and/or prototypes.
  • Clearly communicating design decisions to a multi-disciplinary team of researchers, strategists, designers, and technologists.
  • Proactively planning work and executing on deadlines with minimal supervision.
  • Taking and offering constructive feedback on design solutions.
  • Designing and facilitating usability testing when appropriate.
  • Translating user feedback into actionable and strategic design solutions.

Strong candidates will have:

  • A portfolio that demonstrates excellent use of information synthesis and detailed design.
  • A personal interest in and/or perspective on the intersection of social impact and design.
  • The ability to grasp complicated subjects and organize them in human-centered ways.
  • Excellent communication and collaboration skills.
  • Visual design sensibility.
  • The ability to work within a self-directed culture and navigate ambiguity in a proactive manner.
  • Effective methods of managing time and prioritizing work.

Minimum Requirements:

  • Bachelor’s degree in a relevant field to user experience design
  • Three years of professional work experience in user experience design

Interested firms or freelancers should send their resume, cover letter, and portfolio to liana.dragoman@phila.gov no later than Thursday, June 23rd, 2016 at 9:00 AM Eastern. In addition, please provide a brief proposal that estimates the length of time you would be available to work with us.

Post any questions as a comment below this solicitation on bigideasphl.com so that additional information will be available for all potential submitters to review. Any questions sent via email will be directed back to the comments section on bigideasphl.com.

Posted in Consulting
4 comments on “CLOSED: User Experience Design Fellow
  1. CSCofNJ says:

    Our questions:

    • We are on the City of Philadelphia’s OIT Master Contact (# 1420087) so do you need an extensive write up on our firm (the contract file would have all our corporate information), in addition to the candidate’s resume etc.?
    • When would you need the resource to be available (i.e. project begin date)?
    • Given the budget and estimated timeframe, is this a “full time” position on a weekly basis? To what extent (e.g. high availability in close proximity and during a launch vs. during development time)?
    • What are the “on site” (vs. remote work) work requirements (again, on a weekly basis)?

  2. liana.dragoman says:

    Thanks so much for your questions!

    Q1: We are on the City of Philadelphia’s OIT Master Contact (# 1420087) so do you need an extensive write up on our firm (the contract file would have all our corporate information), in addition to the candidate’s resume etc.?

    A1: The requirements are 1) the candidate’s portfolio, 2) the candidate’s resume, and 3) a cover letter. We don’t need extensive information on your firm. The other requirement is a brief proposal that estimates the length of time a candidate might be available to work with us—considering a budget of $32,000.

    Q2: When would you need the resource to be available (i.e. project begin date)?

    A2: We would need the candidate to be available at the beginning of July 2016.

    Q3: Given the budget and estimated timeframe, is this a “full time” position on a weekly basis? To what extent (e.g. high availability in close proximity and during a launch vs. during development time)?

    A3: Please submit a brief proposal on what you think is possible—considering our budget of $32,000. If it’s feasible for a candidate to dedicate 5 days a week for X months within the $32,000, please let us know. If not, please provide an alternative or alternatives. Because this candidate will primarily focus on design, we’d need this person less during the development phase and upon launch of the site.

    Q4: What are the “on site” (vs. remote work) work requirements (again, on a weekly basis)?

    A4: Our small multi-disciplinary design and development team is highly collaborative. It’s important that the candidate become familiar with working inside government (e.g., the context of their work). In addition, we’re looking for this candidate to be a thought leader. It would be difficult for the candidate to effectively interact with the team if they were remote the majority of the time. However, we’re in search of the best possible person and recognize that this candidate might be balancing projects. As such, we’d need the candidate to be on-site for key milestones and important design conversations. We’d need to collaborate with the candidate on a weekly basis, but they don’t need to be in the office Monday through Friday. This is something we would work out upon selection of the candidate.

    • JulesMondo says:

      If it is simply to make the site better from a UX Standpoint. It shows that I would be working with a Web Designer, Does that mean they would do the UI? What are my limitations? Are there constraints I need to be careful of? Would I work hand in hand with a dev?

  3. liana.dragoman says:

    Q1: If it is simply to make the site better from a UX Standpoint. It shows that I would be working with a Web Designer, Does that mean they would do the UI?

    A1: The web/visual designer would translate your thoughtful sketches and wireframes into visual design compositions that developers would implement.

    Q2: What are my limitations? Are there constraints I need to be careful of?

    A2: These questions require deep conversation post selection of the candidate. Like any design, there are limitations and constraints. For example, there is a general framework we are working in as we’re moving from an alpha prototype to a beta prototype. We’d ask the UX fellow to push against and enhance that framework.

    Q3: Would I work hand in hand with a dev?

    A3: You will work hand-in-hand with a user experience strategist, lead content designer, web/visual designer, and developers.

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