[CLOSED] Enterprise Customer Relationship Management Tool RFI

The City of Philadelphia (City) is embarking on a significant initiative to upgrade and modernize its administrative business processes and related legacy technology systems that currently support its business operations.  As part of this initiative, the City intends to implement a new enterprise CRM (Customer Relationship Management) Tool, or a package of integrated tools.

Follow the links below for more information on the opportunity

Responses to the RFI must be submitted by March 15th, 2019 before 5:00 PM (Local Philadelphia Time).  Email responses to Suzanne.Patton@phila.gov and Gayle.Ruggeri@phila.gov).

An Informational Session to review the requirements of this RFI will be held as follows:
      DATE:  February 19th, 2019 at 1:00 PM (Local Philadelphia Time)
      LOCATION:  1234 Market Street – Suite 1800, Philadelphia, PA  19107.

Participation in the Information Session is optional but strongly encouraged.

The City will host a conference call dial-in number for the Information Session.  To receive the dial-in information:

  •  Email Suzanne.Patton@phila.gov  by 05:00 PM (Local Philadelphia Time) on February 15th, 2019 Local Philadelphia Time
  •  Include the name and email address of who is to receive the dial in information.

The deadline for questions is March 1st, 2019 before 5:00 PM (Local Philadelphia Time).

Any additional information and/or responses to questions will be posted on the City’s website at http://www.phila.gov/rfp (“Additional Opportunities”).  No information and/or responses to questions will be sent by email.

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